Terms and Conditions
These terms and conditions are applicable to all customers using Airavana Simulators. Please read and understand them carefully before purchasing a voucher, making a booking or redeeming a pre-purchased voucher.
Purchasing a gift voucher
Vouchers are valid for 12 calendar months from the date of purchase and are not redeemable for any other service or value. Flight vouchers are fully transferable between persons and can be upgraded to a higher package at the time of booking your flight experience.
Should you decide to cancel your flight simulator gift voucher then you can do this up to 14 days from the date of purchase, with no financial penalty. Any cancellation beyond this period will be subject to an administrative fee of 10% of the voucher cost.
Cancelled gift vouchers should be returned to Airavana at the address on our website.
Gift voucher postage
All gift vouchers will be posted out First Class using Royal Mail. Please allow up to 7 days after purchasing a voucher for delivery, 14 days during periods of high postal demand (e.g. Pre-Christmas). If you require your voucher sooner than this you can request special delivery for an additional fee or an email voucher free of charge. Airavana cannot be held liable for any items that are lost or delayed due to the postal service.
Voucher expiry date
Flight Simulator Gift Vouchers must be booked and completed prior to the expiry date printed on the voucher. Beyond this date the voucher will cease to be valid. If your gift voucher is due to expire and you are unable to find a suitable date in the diary within the expiry date we will do our best to accommodate you but reserve the right to extend your voucher expiry date for a further six months for a fee of £20.00.
Restrictions on participation
Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some people. Please be aware that the cockpit of our simulator is an exact replica of a Boeing 737, and as such unsuitable for wheelchair users. In all cases, all participants will be supervised by a Flight Instructor who will be seated in the First Officers seat, unless you have been signed off to private hire the simulator. All participants must:
- be 12 years of age or older;
- be supervised by an adult if under the age of 16;
- be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the simulator.;
- not be under the influence of drugs or alcohol.
We also recommend that users should be dressed comfortably with shoes having a heel no higher than 2 inches (5.08cm).
In some circumstances we may be able to accommodate younger flyers but would request you contact us prior to booking to discuss options.
Prices displayed on our website will be correct and will be the valid prices at the time of booking. Prices advertised in leaflets and magazines may differ from prices on the website depending upon the date of the publication. Please call our office or check our website to ensure you have the correct valid price at the time. Please also check the validity of any discount codes before booking.
All participants are permitted to bring a guest to share their Flight experience. One passenger can sit in the 'jump seat' which is situated behind the Captains seat in the cockpit of the simulator, whilst the other two passengers can sit in the seats in the cabin. Children under the age of 16 should be supervised by a non-flying adult. Other guests are welcome to sit in the departures area for the customer to complete the flight.
Customers can be approved for Private Hire provided they satisfy the requirements of one of our senior instructional staff that they can operate the simulator in a competent and professional manner.
Proof of Identity
Because our flight simulator is very realistic, you will be required by us to prove your identity. We request you bring a piece of photo ID, either your passport or driving license, when you come for your flight experience.
If a gift voucher reservation is missed, Airavana reserves the right to deem the gift voucher void.
If Airavana is unable to provide a booked Flight Simulator session due to circumstances beyond its control, including but not limited to simulator failure, we will do our utmost to rebook participants into a different time or date subject to other bookings.
If the Flight Simulator experience is reduced in whole or in part due to late arrival, motion sickness or toilet breaks, Airavana will do our best to ensure you have your complete flight time if possible but reserve the right not to reschedule the flight or provide a refund for time not used in the Simulator.
If there are technical problems with the simulator that the instructor feels significantly reduce the quality and duration of the experience then the participant will have their time in the simulator increased or offered an alternative date to complete their flight.
By purchasing or redeeming a gift voucher, you acknowledge that the simulator session is dependent on certain factors beyond the control of Airavana and agree that Airavana shall not be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our control.
The total liability of Airavana for any claim whatsoever in connection with the simulator session shall be limited to the price paid for the gift voucher.